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Frequently Asked Questions (FAQs)


If you have any queries then you may wish to contact our Customer Services directly. You can send us an email and we will get back to you as soon as possible. We aim to respond to all emails within 24 hours. info@futlegends.com

FUT Legends is brand new to Club Legends, the market leader in sports and team photography. Over the years we have worked with more than 3000 Clubs and individual customers around the World. Our unique products made thousands of kids and grownups smile. We are passionate about what we do - Real life Ultimate Team cards for everyone.

We ensure that we offer all our customers the highest level of security when ordering through our website. Customers have the option of paying via WorldPay, an industry certified secure and encrypted payment gateway, which incorporates the Verified by Visa and MasterCard SecureCode processes; or via PayPal, an industry leading alternative payments provider that offers 24-hour monitoring and advanced encryption. Both options support our already high levels of fraud screening, and we provide this added security to give you peace of mind when shopping online. We’ve also put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. You can find more information on this in our Privacy Policy.

We love to hear your feedback, and comments about the website and products really are appreciated. To leave feedback, please contact us through our contact page or email info@futlegends.com While we never want a customer to feel the need to raise a complaint, complaints about products, or experience should be directed to the same email address where we will of course always be happy to assist with any issues.

Unfortunately, as our products are made to your specific requirements, personalised or otherwise can't be resold due to a bespoke element, they are non-cancelable and non-refundable. If you experience quality related issues, please contact us for a replacement. info@futlegends.com

Once placed if you need to make any changes to your order (such as a mistake with the name), please contact us immediately using the email address you placed the order under stating your name and the order number. Before we produce your order you will be emailed a proof of the artwork so that you can check everything is correct. We’re happy to make changes, however once your artwork is signed off and the order is in the production process we can’t guarantee this will be possible.

We're really sorry that your item hasn’t arrived as it should. We know how important it is for them to be in perfect condition and we’ll do our best to try and solve the problem. As we’re an online shop and don’t have a store you can go to, the quickest and easiest way for us to help with a broken/damaged gift is to see a photograph of it. Please send us a photo of the item showing the damage or fault along with your name and order number to info@futlegends.com and we’ll get back to you as soon as we can to resolve the problem.

Unfortunately, if your order has already been produced, we’re unlikely to be able to change the delivery address. Please get in touch as soon as you can and we will do our best to help.

Unfortunately, we can only deliver your order to one address. If you’d like to send gifts to different addresses, you’ll need to create a separate order for each address.

It isn't necessary to create an account in order to make a purchase with us. However, creating one allows you to view your order history, track the status of your order, store addresses to save time in the future and update your marketing preferences.

We’re hoping to offer special characters and symbols (such as accents on letters) in the future, however this isn’t something our system can support at the moment. We suggest using English language for your personalisation as the characters can definitely be printed on to our products. If you’re not sure whether the letters/characters you’d like to personalise your gift with are supported by our system, please contact us and we’ll check for you.

Even though it looks like there is space for a few extra characters, our designers have spent a long time deciding upon the final character limit. Our personalised products go through various design stages, from the product designers testing the position of each character to our print producers looking for limitations and quality control issues relevant to the positioning of the personalisation. The final character limit is what our designers and print producers think looks best on the product and also gives us reliable results, and we think it’s best we trust their opinions.

If your club badge is not already on our site you can upload it or simply send us an email with the badge you want to use or with a link to where we can find it. Our designers will make sure that it looks good and get back to you once we’ve added it to the site.

All promotional codes must be entered on the final payment page of the checkout process, before payment is taken. Please note that when using PayPal, you’ll need to navigate through their payment pages before being returned to our payment page, where you can then enter your promotional code. Find examples of the pages with the promo code link handily highlighted in the red box. Payment won’t be taken until you’ve clicked 'Pay now' on whichever of these two pages you are presented with

Sometimes emails will automatically go into your junk email folder (depending upon the email provider you use, this folder may be called ‘spam’ or 'junk'). You might find your confirmation email there. If you still can’t find your confirmation email, please contact us and we’ll check your order on our system. We’ll resend the confirmation email to you, so you’ll know your order has been processed.

If you're having trouble signing in to your account, we would advise resetting your password in order to update your account. You can do this by clicking the 'forgotten password?' underneath the sign in form. You will then be directed to a page where you should confirm the correct email address for the account you've forgotten the password for. This will send an email to the stated address, helping you to reset your password, and you should be able to log in once that's done. Please allow up to 30 minutes for it to arrive and check your spam and junk folders.

We need your email address in order for you to make a purchase. This allows us to keep you up-to-date and informed on any orders that you make.

Please see our product sizes below. Slight variations that can occur within a 5mm tolerance. A4 Cards - 28.75cm x 18cm A3 Cards - 41.50cm x 26cm A2 Cards - 58.50cm x 36.50cm

This is a new security programme from Visa and MasterCard that has been put in place to protect you from unauthorised use of your card when shopping online. It is an additional security measure that will appear before completing a purchase. Visa and MasterCard will allow you to create your own personal password to use when shopping online.

We're happy to help with whatever questions you have. You can reach out to us by sending us an email to info@futlegends.com