Promotional Terms & Conditions
In these conditions, unless the context requires otherwise:
2. Free Gifts2.1 From time to time we may offer free gift promotions on the Website. In order to claim a free gift you must quote the relevant gift code when placing your online or telephone order. When shopping online, please enter the gift code in the ‘Promotional Offers’ box in your shopping basket and follow the on-screen instructions. 2.2 Delivery or postal charges may be payable by you in respect of free gifts and this will be made clear to you on the Website where the free gift is advertised. 2.3 Where a free gift is offered subject to a minimum spend requirement, VAT and supplementary charges (such as delivery, gift wrap or postage & packing) may still be payable and shall not count towards a minimum spending requirement. 2.4 If you qualify for a free gift by satisfying a minimum spend threshold and you decide to return some of the goods purchased (and not the free gift) and therefore reducing your order value below the minimum spend threshold, we reserve the right to charge full retail price for the free gift. This amount will be deducted from any refund due back to you for the returned items. 2.5 Similarly, where a free gift is offered subject to the purchase of a specified item, if you decide to return the specified item, you will need to return (at your cost) the free gift to receive a credit or refund otherwise we reserve the right to charge full retail price for the free gift and deduct this amount from any refund due back to you. 2.6 Gifts that are promoted within our catalogues are only available to the recipient of that catalogue and validation may be required before your order can be processed. 2.7 Gifts are limited to one per customer per week unless otherwise stated. Only one gift can be claimed with each order and our gift coupons cannot be used in conjunction with any other special offers. We reserve the right to substitute with a product of equal or greater value in the event that stock of a selected gift item becomes unavailable. 2.8 Where possible free gifts earned will be dispatched with your order. If that is not possible we aim to deliver your free gift within 28 working days of you placing your order.
3. Vouchers3.1 From time to time we may send you by email or post web-coupons. These are codes which you may input on our website to qualify for certain promotions. Web coupons are subject to these Terms and Conditions and any terms and conditions notified to you at the time of issuance of the web-coupon. 3.2 A web-coupon is redeemed by entering its code at the appropriate point in the purchase process on the Website. 3.3 We reserve the right to withdraw or cancel a web-coupon for any reason at any time. 3.4 Web-coupons cannot be exchanged for cash [or be used to purchase gift vouchers]. 3.5 Unless expressly stated at the time of issue, each web-coupon will be valid for use by the recipient of the web-coupon and by such recipient only once and may not be used in conjunction with any other promotion. 3.6 In accordance with guidelines from HM Revenue and Customs, a web-coupon is treated as cash, therefore VAT is due on the full value of an order and you will be required to pay VAT on the full value of the order, unless otherwise stated in any terms accompanying the web coupon. 3.7 Web-coupons may only be used at the Website. 3.8 From time to time certain products may be excluded from web-coupon offers and any such exclusion will be notified to you along with the web-coupon or through the Website. 3.9 Web-coupons may be limited to redemption in respect of certain products or certain products may be excluded from the ambit of use of the web-coupon, in which case notice will be given to you at the time of issue of the web-coupon. 3.10 Excluded goods and services will not count towards any qualifying conditions for offers and will not benefit from any promotional discount. 3.11 No web-coupon may be copied, reproduced, distributed, or published directly or indirectly in any form or by any means for use by an entity other than the original recipient, without our prior written permission. 3.12 Web-coupons distributed or circulated without the written approval of UK Office Direct, for example on an Internet message board or on a "bargains" website, are not valid for use and may be refused or cancelled.
3.13 When you use a web-coupon you warrant to us that you are the duly authorised recipient of the web-coupon and that you are using it in good faith. 3.14 If you redeem, attempt to redeem or encourage the redemption of web-coupons to obtain discounts to which you or a third party are not entitled you may be committing a civil or criminal offence. 3.15 If we reasonably believe that any web-coupon is being used unlawfully or illegally we may reject or cancel any web-coupon and you agree that you will have no claim against us in respect of any rejection or cancellation. We reserve the right to take any further action it deems appropriate in such instances. 3.16 If we refuse a web-coupon submitted as part of an order, for any reason, we will inform you before the order is dispatched to advise of the correct cost of the order and give you the opportunity to cancel the order. Please note that there is a maximum two month period from the date of your order whereby you are able to claim web-coupons which have not been received.